Parlance transforms customer experiences using speech automation and analytics to route callers to the right place in a business. We are a small, profitable technology company that’s experiencing growth by making a real impact for enterprise customers, whether Fortune 500, hospitals, or higher education.
As a Solution Engineer at Parlance, you deliver meaningful results through a partnership with the customer that spans the full solution lifecycle – pre-sales design to implementation to optimization and future growth. You will learn and leverage knowledge of contact centers, VoIP/SIP, LANs, VPNs, speech recognition, human factors, and voice user interfaces to build and manage solutions for our customers. Not familiar with some of that? That’s okay, we’ll teach you. And, when you are on the front line supporting the customer, you have ample backup from a team of knowledgeable solutions engineers and software developers that eagerly instruct and assist with the service delivery effort. Moreover, the software we deliver is often described by customers as “It just works.” This means you have the time and freedom to make decisions on how best to please the customer instead of chasing bugs. The result is service our customers rave about:
Make a Difference
Come work at a company where your voice matters and you can make a real impact beyond your specific job role. You will gain a view of the whole company fostered by open management and a flat organizational structure. Parlance is a team of smart people who care about each other and our customers. We are responsible professionals who operate with integrity and treat people with respect. We support a healthy work/life balance. We are enormously productive by respecting work hours and letting people live their lives and have their downtime.
TAGS: Solutions Advisor, Solutions Consultant, Service Engineer, Service Specialist, Service Associate, Customer Care