Parlance transforms customer experiences using speech automation and analytics to route callers to the right place in a business. We are a small, profitable technology company that’s experiencing growth by making a real impact for enterprise customers, whether Fortune 500, hospitals, or higher education.
As a Caller Experience Analyst at Parlance, you facilitate the learning, adaptive elements of our solutions. You listen to caller interactions, note key observations, and then take action to optimize a current solution or influence the design of a future solution. This is a great entry level position that can put you on the path to learning about human factors, voice user interfaces, speech recognition, and contact centers. Not familiar with any of that? That’s okay, we’ll teach you if you are interested. The solutions we deliver are often described by customers as “It just works.” This is because our solutions get better over time – and you drive the process. Your role helps generate positive customers responses like these:
This position can be part-time or full-time. Come join us in transforming customer experiences.
Make a Difference
Come work at a company where your voice matters and you can make a real impact beyond your specific job role. You will gain a view of the whole company fostered by open management and a flat organizational structure. Parlance is a team of smart people who care about each other and our customers. We are responsible professionals who operate with integrity and treat people with respect. We support a healthy work/life balance. We are enormously productive by respecting work hours and letting people live their lives and have their downtime.
The compensation and benefits package at Parlance is designed to put people first. Full-time employees experience the following:
*** Parlance is an Equal Opportunity Employer and participates in E-Verify. Parlance will provide the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. ***