At Parlance, we are caller advocates. We make businesses easier to engage for callers by combining speech recognition software, expertise, personal attention, and performance management into a service that gives every caller a great experience and helps large businesses reduce costs, boost efficiency, and improve caller satisfaction.
The world of automated speech recognition and natural language understanding has recently gone through a dramatic shift, and new advances have brought complex sophisticated conversational systems within our grasp. Come join us to build the next-generation communications applications and systems.
We are looking for an engineer who can straddle the Software Engineering and Quality Assurance disciplines and help us ensure the quality of such applications. Among other things, this will involve extending a test framework which can drive hundreds of thousands of automated calls through our virtual assistant systems, identifying and statistically ranking unexpected behaviors, evaluating accuracy, and ensuring proper on-site telephone system integration. This role may be expanded to include other development responsibilities, as skills and needs warrant.
If you have strong software engineering skills, verifiable experience in both automated and manual complex system testing, experience in data reduction and statistical analysis, like to analyze system behavior, solve puzzles, are not afraid to dive in and learn new technologies, and have a passion for producing quality products that help customers, we want to talk to you.
Benefits and Perks
You'll get great benefits including flexible schedule, competitive salary, bonus plan, health, dental, and vision insurance, flexible health and dependent care spending accounts, short and long term disability insurance, life insurance, employee stock and matching 401(k) plan.
Parlance is an Equal Opportunity Employer
***This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. ***